At Luna, we are committed to protecting your privacy and ensuring that your personal information is handled securely. By using the Luna app or website, you agree to the practices described in this Privacy Policy.
1. Information We CollectWe may collect the following types of information from users:
Personal details such as name, email address, phone number, and profile information.
Booking details including selected services, service location, and time slots.
Payment information required to process transactions (handled securely via third-party payment gateways).
Device information, IP address, and usage data for app performance and analytics.
2. How We Use Your InformationYour information is used to:
Provide and manage the beauty services booked through Luna.
Communicate with you regarding your bookings, updates, or support requests.
Improve the app, services, and user experience.
Ensure secure payment processing and prevent fraud.
3. Sharing Your InformationWe do not sell or rent your personal information to third parties. Information may be shared with:
Service providers assigned to fulfill your bookings.
Third-party service providers such as payment gateways and analytics providers.
Law enforcement or government authorities if required by law or to protect our rights.
4. Data SecurityWe implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
5. Your RightsYou have the right to:
Access, correct, or update your personal information through the app.
Request deletion of your personal data, subject to legal or contractual obligations.
Opt-out of promotional communications from Luna at any time.
6. Cookies and TrackingLuna may use cookies and similar tracking technologies to enhance user experience, monitor app performance, and gather analytics. You can manage cookie preferences through your device or browser settings.
7. Children’s PrivacyLuna is not intended for children under 18 years old. We do not knowingly collect personal information from minors.
8. Changes to This PolicyWe may update this Privacy Policy from time to time. Continued use of the app after changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
9. Contact UsIf you have any questions or concerns regarding this Privacy Policy or our data practices, please contact Luna customer support through the app.
