Welcome to Luna. By downloading, accessing, or using the Luna mobile application or website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully.
1. About LunaLuna is an on-demand platform that connects customers with independent professional beauty service providers for doorstep beauty services. Luna acts solely as a technology platform and does not directly provide beauty services.
2. User EligibilityTo use Luna, you must meet the following requirements:
You must be at least 18 years old.
You confirm that the information provided during registration is accurate and complete.
Luna reserves the right to suspend or terminate accounts providing false or misleading information.
3. Account RegistrationWhen registering on Luna, you agree to:
Use a valid phone number or email address.
Maintain the confidentiality of your account credentials.
Be responsible for any activity that occurs under your account.
4. Booking ServicesCustomers can book one or multiple services at a time. Service availability depends on location, selected time slot, and provider availability. Booking is confirmed once a provider accepts your request.
5. Service ProvidersService providers listed on Luna are independent professionals. While Luna verifies credentials to the best of its ability:
Luna does not guarantee the quality or outcome of services.
The execution of services is the sole responsibility of the service provider.
6. Scheduling & AvailabilityCustomers can choose flexible time slots during booking, while providers manage their own schedules. Delays may occur due to traffic, weather, or unforeseen circumstances.
7. CommunicationLuna provides an in-app chat feature for communication between customers and service providers. Misuse of this feature, including abusive or inappropriate behavior, may result in account suspension.
8. TrackingCustomers can track their assigned service provider in real time after booking confirmation. Tracking information is approximate and may vary due to technical limitations.
9. PaymentsPayments must be completed through the app using supported payment methods. Luna is not responsible for payment failures caused by third-party gateways.
10. Cancellations & RefundsCancellation policies may vary depending on service type and timing. Refunds, if applicable, will be processed as per Luna’s cancellation policy. No-shows may incur cancellation charges.
11. User ResponsibilitiesEnsure a safe and suitable environment for doorstep services.
Treat service providers with respect and professionalism.
Report any issues through the app or customer support.
12. Limitation of LiabilityLuna is not liable for personal injury, allergic reactions, or dissatisfaction arising from services.
Luna shall not be responsible for indirect, incidental, or consequential damages.
13. PrivacyYour personal data is handled according to Luna’s Privacy Policy. By using Luna, you consent to the collection and use of your data necessary for service delivery.
14. TerminationLuna reserves the right to suspend or terminate access to the app without prior notice if these Terms & Conditions are violated.
15. Changes to TermsLuna may update these Terms & Conditions at any time. Continued use of the app after updates constitutes acceptance of the revised terms.
16. Contact UsFor any questions or concerns regarding these Terms & Conditions, please contact Luna customer support through the app.
